DIVINE TOUCH • RETURNS & REFUNDS

Returns & Refunds

Every Divine Touch order is carefully checked and packed before dispatch. Please read our policy before placing your order.

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No Return or Exchange

We do not accept returns or exchanges for products after delivery, except in the case of a product that arrives damaged, subject to our damage verification requirements below.

01

Before You Place Your Order

Please check your product details carefully.

Please carefully review the product images, description, size, quantity and other details before placing your order.

Once an order has been successfully placed, cancellation, return or exchange may not be possible after processing or dispatch.

02

No Return Policy

Returns and exchanges are not generally accepted.

Divine Touch follows a no-return and no-exchange policy for products that are delivered in good condition.

Returns will not be accepted for reasons such as change of mind, personal preference, colour preference, size preference, incorrect selection or any other reason unrelated to product damage.

✓
EXCEPTION

Product Arrived Damaged?

If your product arrives damaged, please contact us immediately with the required proof.

03

Mandatory Unboxing Video

Clear video proof is required for damage claims.

For any damage claim, a clear, continuous unboxing video must be recorded from the moment the sealed package is opened.

✓ Show the sealed package before opening.
✓ Clearly show the package while opening it.
✓ Show the product and any visible damage clearly.
✓ Keep the video continuous and unedited.
✓ Keep the original packaging until the issue is resolved.
Important: Damage claims without clear video proof may not be eligible for replacement or refund.
04

How to Report Damage

Contact us as soon as possible.

If your product has arrived damaged, please contact Divine Touch as soon as possible after delivery.

1
Keep the package

Do not throw away the outer packaging or packing materials.

2
Keep the unboxing video

Make sure the video clearly shows the damage.

3
Contact us

Send your order number and the required proof to our support team.

05

Refunds

Refunds apply only to approved damage claims.

If a damage claim is reviewed and approved by Divine Touch, we will determine the appropriate resolution, which may include a replacement or refund, subject to product availability and the circumstances of the case.

Please Note: A refund is not automatic simply because a damage claim has been submitted. The claim must first be reviewed and approved.
06

Non-Damage Issues

Please check your order carefully.

If you receive an item that is incorrect, materially different from what was ordered, or otherwise does not conform to the product description, please contact us promptly so that we can review the issue and provide an appropriate resolution where applicable.

Returns & Refund FAQs

Can I return a product if I change my mind? +
No. We generally do not accept returns or exchanges for change of mind or personal preference.
What if my product arrives damaged? +
Contact us promptly and provide a clear, continuous unboxing video showing the sealed package being opened and the damage clearly.
Is an unboxing video required? +
Yes. A clear and continuous unboxing video is required for damage claims so that the condition of the package and product can be verified.
Will every damage claim receive a refund? +
No. Every claim is reviewed first. If approved, Divine Touch will determine the appropriate resolution based on the circumstances and product availability.
What should I do with the packaging? +
Keep the original package and packing materials until your damage claim has been completely resolved.
NEED HELP?

We're here to help.

Have a question about a return, refund or damaged order? Contact the Divine Touch team.

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